Managed Network

July 17th, 2013 by 800 Call-KC

800 Call KC managed networks are an excellent choice for secure, state-of-the-art managed services. Top of the line equipment provides redundancy, uptime and high-level security. 800 Call KC provides an IT staff that represents over 70 years of combined experience.

800 Call KC systems are powered by network providers using SONET rings and fiber optic presence directly to the facility, ensuring minimal outages. Top of the line servers [no clones] have dual power supplies, dual battery backup systems and dual network switches. A virtual server farm hosts data in a private cloud and allows servers to act independently on any single piece of hardware. Failure is not an option.

Centralized network monitoring ensures that IT staff is alerted to issues should they occur and provides insights to system capacity barriers to prevent errors before they happen. The entire 800 Call KC network deploys state-of-the-art intrusion detection, content filtering, virus /malware protection and performs regularly scheduled vulnerability scans and penetration testing to ensure your data is secure.

In short, if you are tired of buying servers, software and maintenance to keep it all going; if you are ready to hand over the constant borage of security issues in the world of technology; if a hardware, electrical or weather related outage could instantly damage your business, then it’s time to find out how 800 Call KC can help you minimize risk and reduce costs. Call us @ 800-722-5554.

Account Management

July 1st, 2013 by 800 Call-KC

When you choose 800 Call-KC as your partner you get a dedicated Account Manager who will ensure your program is implemented and maintained successfully.  They make your job easy because they make it their mission to understand your company and proactively ensure your expectations are met.   It takes a person who can implement projects from the ground up, parse and analyze data, troubleshoot problems, be technically savvy, multi-task, communicate effectively, be proactive and have exceptional customer service skills to be an Account Manager. The Account Manager is essentially the “jack of all trades”.   They provide you with the technical, planning and optimization support to ensure your success.  The Account Manager is the day to day support between you and 800 Call-KC’s internal team.  All communications go through a dedicated Account Manager at 800 Call-KC.   They work with the internal team, communicate your needs and goals and follow through to make sure we deliver according to your expectations.   The Account Managers at 800 Call-KC has years of experience and they understand the warehousing, website maintenance and design and call center process.  They have the knowledge to recommend process improvements because they know what works.   It is 800 Call-KC’s philosophy that we are an extension of your company, your brand and your image.  Either behind the scenes in warehousing or website maintenance, or front line with the call center agents, 800 Call-KC takes that philosophy seriously in how we conduct business.  We understand that we are fiscally responsible for your success.

Teri Robie, Account Manager

Maintenance Management Solutions

May 14th, 2013 by 800 Call-KC

800 Call-KC (MMS)

800 Call-KC explores the complicated world of your daily business management.  Manage all the different resources that gradually erode the efficiency of your daily productivity.  Utilizing a service to help you with a maintenance management solutions (MMS) will help you ask the right questions.

Tools for managing: the dark hole of information drift

Asking the question how did we get here?

  1. Telephone numbers Local & Toll free numbers
  2. Merchant accounts
  3. Mobile devise’s

In business when something works we try to recreate it Advertising, Sales promotions, Payment processing, Mobile devices and Communication, But there is a troll under the bridge. As we recreate success we often create a very much unexpected drain on our time and the ability to keep productive. We create a management maintenance issue. This is often not caught or realized until we want to change or update a system. Stepping back to look at the work load we can often head things off before they become a problem. Weather you outsource to a solution like 800 Call-KC or keep it in-house. Utilizing the right tool can keep you efficient and profitable.

By utilizing and outside company to help you overcome such issues will make you ask and see the areas you may have over looked.

Cary Nafziger

“Do I really need to blog?”

April 3rd, 2013 by 800 Call-KC

I know as a business owner you already have a lot on your plate and I am suggesting you add one more.  But isn’t “Grow My Business” already on your list? Well this is one way to help you do just that.

In today’s social media driven world, we learned at 800 Call-KC you can’t afford not to blog. Blogging lets us create fresh content to help position us as an expert in our industry, and increases our web visibility through search engine rankings. Blogging is an easy, quick way to build positive, relevant content around our name and easily enables us to optimize our posts to show up in Google when 800 Call-KC is searched.

“But how often should I blog?”

The more often you post new content that is timely and written in a style people enjoy, they are likely to return again and again to see what you have to say. The more frequently you publish new posts, the more new content there is for people to see and the more reason there is for people to visit again and again.

“What should I blog about?”

Simple, what is your business known for, what do you want to be considered and expert in?

Getting Inspiration

  1. The News, what is happening in your industry
  2. Other Blogs, follow others who write your industry and topics of interest
  3. Go social, what are people saying on Facebook, etc.
  4. Google Alerts, get regular alerts on your topics of interest
  5. Company News, write an article about the new client you just landed or new hires

The best tip I can really give you, Get blogging and keep at it!

Susan Prout
Web Designer
800 Call-KC

Quality Control Process

March 11th, 2013 by 800 Call-KC

800 Call-KC ensures our assigned quality assurance standards are met through monitoring of recorded calls handled in the call center. The 800 Call-KC Call Center Supervisors and Quality Assurance Specialists monitor and score recorded calls to provide feedback to our agents.  The 800 Call-KC agent receives call quality feedback sessions in a 1:1 setting to learn what they did well on their calls and where performance improvement can be achieved in their call handling. The 800 Call-KC Agents have a documented copy of the feedback and use that as a guide to achieve their quality goals prior to the next feedback session.  The 800 Call-KC Supervisors, Quality Assurance Specialists, and Management have monthly calibration sessions where calls are listened to in a collaborative scoring session.  This helps to ensure fairness and consistency in grading of call quality across the groups.  It is our goal to provide the best service possible to 800 Call-KC’s clients and their callers.

Karen Padilla

800 Call-KC andThird Party Data Integration

February 1st, 2013 by 800 Call-KC

Third Party Integration

The need to acquire skills and knowledge to attract potential employers has become very important in today’s economy.  The post-secondary higher education sector has recognized this and is constantly changing their business model to find ways to attract potential students to their school.  Because educators utilize many different third party vendors to help generate student prospects, such as 800 Call-KC for their call center, internet providers and advertising agencies, data integration has become a critical business requirement in their efforts to successfully manage and measure their results.  800 Call-KC, a third party call center, who has partnered with many post-secondary education clients, has extensive experience working with various different types of third party software. 800 Call-KC is an expert in third party data integration software.  They know what works and what doesn’t work.   800 Call-KC understands the business rules and works closely with their clients to define required fields as it relates to the data they capture.  800 Call-KC partners with schools throughout the entire process; developing, designing and the testing phase to ensure a seamless data integration into their systems.

Taxes

December 5th, 2012 by 800 Call-KC

In most years, taxpayers adopt a strategy of deferring income, but with the Bush-era tax cuts set to expire on December 31, 2012, income tax rates and capital gains taxes are set to rise, and a 0.9 percent Hospital Insurance (HI) tax applicable to earnings of self-employed individuals or employee wages in excess of $200,000 ($250,000 if filing jointly) effective January 1, 2013, it might make more sense to accelerate income into 2012 instead of deferring it to 2013. Here are some of the ways you can do this:

  • Sell any investments on which you have a gain this year and take advantage of the zero percent long-term capital gains tax rate if you’re in the 10% or 15% tax bracket, or a 15% tax rate for higher tax brackets.
  • If you are expecting a bonus at year-end, try to get it before December 31. However, keep in mind that contractual bonuses are different, in that they are typically not paid out until the first quarter of the following year. Therefore, any taxes owed on a contractual bonus would not be due until you file a tax return for tax year 2013.
  • If your company grants stock options, you may want to exercise the option or sell stock acquired by exercise of an option this year if you think your tax bracket will be higher in 2013. Exercise of the option is often but not always a taxable event; sale of the stock is almost always a taxable event.
  • If you’re self employed, send invoices or bills to clients or customers this year in order to be paid in full by the end of December.

Caution: Keep an eye on the estimated tax requirements.

Call Center

November 1st, 2012 by 800 Call-KC

It is a busy time of year for 800 Call-KC’s Call Center as our Christian non-profit clientele begins their radio campaigns, raising funds thru toll free numbers for specific projects.  A key feature 800 Call-KC has offered our clients is our real-time reporting tool.  This allows our clients and / or radio stations to access their results through a personalized login and password – providing them their results to be used as motivation on the air.  Because many stations were requesting to have the report set up long term, our Engineering team implemented a new feature which allowed a single report to be set up for multiple days and even months with the detail being broken out by each day.  This has been a great feature allowing radio stations the opportunity to extend their radio campaigns beyond single days but still seeing individual day results.

 

Dawn Hampton

Account Manger

800 Call-KC

Congratulations to 800 Call KC for Achieving PCI DSS Compliance!

October 25th, 2012 by 800 Call-KC

As a comprehensive response service center, 800 Call KC provides e-commerce, inventory management, and other merchant services to its customers.  Categorized as a Level 1 Service Provider that stores, processes, and/or transmits over 300,000 credit card transactions per year, 800 Call KC turned to INFORMATION EXCHANGE, INC., to achieve Payment Card Industry (PCI) compliance with the Data Security Standard (DSS).

The quantity of credit card numbers handled on an annual basis determines the categorization level of merchants and service providers. For example, Level 1 merchants and Level 1 and 2 service providers are required to conduct annual, on-site assessments that can only be performed by a Qualified Security Assessor (QSA) such as INFORMATION EXCHANGE, INC.

Working closely with 800 Call KC’s staff, the INFORMATION EXCHANGE, INC., certified consulting team provided guidance and best practice recommendations on all facets of the PCI DSS with particular emphasis on policy, data encryption, device configuration, and log management.  The end result of the engagement validated 800 Call KC’s compliance with the PCI DSS and provided industry-certified assurances to their customers that their data was secure.  Says Herb Myers, IT Director at 800 Call KC,  “INFORMATION EXCHANGE, INC., provided us a clear path to compliance and ensured I had the proper guidance every step of the way.”

The five founding members of the Council (Visa, MasterCard, American Express, Discover Card and JCB) recognize INFORMATION EXCHANGE, INC., certified by the PCI Security Standards Council as being qualified to assess compliance to the PCI DSS standard.  As an approved QSA with experienced PCI consultants,  INFORMATION EXCHANGE, INC.,is qualified to provide clients with:

● Annual on-site PCI DSS assessments

● PCI Readiness assessments and remediation services

● Assistance with the completion of the Self-assessment Questionnaire

● Consultation on payment processes and architectural desig

Basic Search Engine Submission and Linking Components

December 15th, 2010 by Jessica 800 Call-KC

Once you are done with your site, you need to get it out into the world wide web. There are two easy methods to use:

  1. Site submission
  2. Link exchange

Read the rest of this entry »


816-231-4321 • 1-800-722-5554

1616 North Corrington Ave • Kansas City, Missouri 64120