Archive for the ‘General News’ Category

Managed Network

Wednesday, July 17th, 2013

800 Call KC managed networks are an excellent choice for secure, state-of-the-art managed services. Top of the line equipment provides redundancy, uptime and high-level security. 800 Call KC provides an IT staff that represents over 70 years of combined experience.

800 Call KC systems are powered by network providers using SONET rings and fiber optic presence directly to the facility, ensuring minimal outages. Top of the line servers [no clones] have dual power supplies, dual battery backup systems and dual network switches. A virtual server farm hosts data in a private cloud and allows servers to act independently on any single piece of hardware. Failure is not an option.

Centralized network monitoring ensures that IT staff is alerted to issues should they occur and provides insights to system capacity barriers to prevent errors before they happen. The entire 800 Call KC network deploys state-of-the-art intrusion detection, content filtering, virus /malware protection and performs regularly scheduled vulnerability scans and penetration testing to ensure your data is secure.

In short, if you are tired of buying servers, software and maintenance to keep it all going; if you are ready to hand over the constant borage of security issues in the world of technology; if a hardware, electrical or weather related outage could instantly damage your business, then it’s time to find out how 800 Call KC can help you minimize risk and reduce costs. Call us @ 800-722-5554.

Account Management

Monday, July 1st, 2013

When you choose 800 Call-KC as your partner you get a dedicated Account Manager who will ensure your program is implemented and maintained successfully.  They make your job easy because they make it their mission to understand your company and proactively ensure your expectations are met.   It takes a person who can implement projects from the ground up, parse and analyze data, troubleshoot problems, be technically savvy, multi-task, communicate effectively, be proactive and have exceptional customer service skills to be an Account Manager. The Account Manager is essentially the “jack of all trades”.   They provide you with the technical, planning and optimization support to ensure your success.  The Account Manager is the day to day support between you and 800 Call-KC’s internal team.  All communications go through a dedicated Account Manager at 800 Call-KC.   They work with the internal team, communicate your needs and goals and follow through to make sure we deliver according to your expectations.   The Account Managers at 800 Call-KC has years of experience and they understand the warehousing, website maintenance and design and call center process.  They have the knowledge to recommend process improvements because they know what works.   It is 800 Call-KC’s philosophy that we are an extension of your company, your brand and your image.  Either behind the scenes in warehousing or website maintenance, or front line with the call center agents, 800 Call-KC takes that philosophy seriously in how we conduct business.  We understand that we are fiscally responsible for your success.

Teri Robie, Account Manager

Maintenance Management Solutions

Tuesday, May 14th, 2013

800 Call-KC (MMS)

800 Call-KC explores the complicated world of your daily business management.  Manage all the different resources that gradually erode the efficiency of your daily productivity.  Utilizing a service to help you with a maintenance management solutions (MMS) will help you ask the right questions.

Tools for managing: the dark hole of information drift

Asking the question how did we get here?

  1. Telephone numbers Local & Toll free numbers
  2. Merchant accounts
  3. Mobile devise’s

In business when something works we try to recreate it Advertising, Sales promotions, Payment processing, Mobile devices and Communication, But there is a troll under the bridge. As we recreate success we often create a very much unexpected drain on our time and the ability to keep productive. We create a management maintenance issue. This is often not caught or realized until we want to change or update a system. Stepping back to look at the work load we can often head things off before they become a problem. Weather you outsource to a solution like 800 Call-KC or keep it in-house. Utilizing the right tool can keep you efficient and profitable.

By utilizing and outside company to help you overcome such issues will make you ask and see the areas you may have over looked.

Cary Nafziger

800 Call-KC andThird Party Data Integration

Friday, February 1st, 2013

Third Party Integration

The need to acquire skills and knowledge to attract potential employers has become very important in today’s economy.  The post-secondary higher education sector has recognized this and is constantly changing their business model to find ways to attract potential students to their school.  Because educators utilize many different third party vendors to help generate student prospects, such as 800 Call-KC for their call center, internet providers and advertising agencies, data integration has become a critical business requirement in their efforts to successfully manage and measure their results.  800 Call-KC, a third party call center, who has partnered with many post-secondary education clients, has extensive experience working with various different types of third party software. 800 Call-KC is an expert in third party data integration software.  They know what works and what doesn’t work.   800 Call-KC understands the business rules and works closely with their clients to define required fields as it relates to the data they capture.  800 Call-KC partners with schools throughout the entire process; developing, designing and the testing phase to ensure a seamless data integration into their systems.

Taxes

Wednesday, December 5th, 2012

In most years, taxpayers adopt a strategy of deferring income, but with the Bush-era tax cuts set to expire on December 31, 2012, income tax rates and capital gains taxes are set to rise, and a 0.9 percent Hospital Insurance (HI) tax applicable to earnings of self-employed individuals or employee wages in excess of $200,000 ($250,000 if filing jointly) effective January 1, 2013, it might make more sense to accelerate income into 2012 instead of deferring it to 2013. Here are some of the ways you can do this:

  • Sell any investments on which you have a gain this year and take advantage of the zero percent long-term capital gains tax rate if you’re in the 10% or 15% tax bracket, or a 15% tax rate for higher tax brackets.
  • If you are expecting a bonus at year-end, try to get it before December 31. However, keep in mind that contractual bonuses are different, in that they are typically not paid out until the first quarter of the following year. Therefore, any taxes owed on a contractual bonus would not be due until you file a tax return for tax year 2013.
  • If your company grants stock options, you may want to exercise the option or sell stock acquired by exercise of an option this year if you think your tax bracket will be higher in 2013. Exercise of the option is often but not always a taxable event; sale of the stock is almost always a taxable event.
  • If you’re self employed, send invoices or bills to clients or customers this year in order to be paid in full by the end of December.

Caution: Keep an eye on the estimated tax requirements.

Call Center

Thursday, November 1st, 2012

It is a busy time of year for 800 Call-KC’s Call Center as our Christian non-profit clientele begins their radio campaigns, raising funds thru toll free numbers for specific projects.  A key feature 800 Call-KC has offered our clients is our real-time reporting tool.  This allows our clients and / or radio stations to access their results through a personalized login and password – providing them their results to be used as motivation on the air.  Because many stations were requesting to have the report set up long term, our Engineering team implemented a new feature which allowed a single report to be set up for multiple days and even months with the detail being broken out by each day.  This has been a great feature allowing radio stations the opportunity to extend their radio campaigns beyond single days but still seeing individual day results.

 

Dawn Hampton

Account Manger

800 Call-KC

Congratulations to 800 Call KC for Achieving PCI DSS Compliance!

Thursday, October 25th, 2012

As a comprehensive response service center, 800 Call KC provides e-commerce, inventory management, and other merchant services to its customers.  Categorized as a Level 1 Service Provider that stores, processes, and/or transmits over 300,000 credit card transactions per year, 800 Call KC turned to INFORMATION EXCHANGE, INC., to achieve Payment Card Industry (PCI) compliance with the Data Security Standard (DSS).

The quantity of credit card numbers handled on an annual basis determines the categorization level of merchants and service providers. For example, Level 1 merchants and Level 1 and 2 service providers are required to conduct annual, on-site assessments that can only be performed by a Qualified Security Assessor (QSA) such as INFORMATION EXCHANGE, INC.

Working closely with 800 Call KC’s staff, the INFORMATION EXCHANGE, INC., certified consulting team provided guidance and best practice recommendations on all facets of the PCI DSS with particular emphasis on policy, data encryption, device configuration, and log management.  The end result of the engagement validated 800 Call KC’s compliance with the PCI DSS and provided industry-certified assurances to their customers that their data was secure.  Says Herb Myers, IT Director at 800 Call KC,  “INFORMATION EXCHANGE, INC., provided us a clear path to compliance and ensured I had the proper guidance every step of the way.”

The five founding members of the Council (Visa, MasterCard, American Express, Discover Card and JCB) recognize INFORMATION EXCHANGE, INC., certified by the PCI Security Standards Council as being qualified to assess compliance to the PCI DSS standard.  As an approved QSA with experienced PCI consultants,  INFORMATION EXCHANGE, INC.,is qualified to provide clients with:

● Annual on-site PCI DSS assessments

● PCI Readiness assessments and remediation services

● Assistance with the completion of the Self-assessment Questionnaire

● Consultation on payment processes and architectural desig

A Note to the Higher Education Community

Monday, May 17th, 2010

On August 14, 2008, The Higher Education Opportunity Act (Public Law 110-315) (HEOA) was enacted.

Postsecondary institutions in the United States that participate in Title IV student aid programs will be required to update and change many of its business practices or risk losing revenue that many rely on to keep the doors open.

(more…)

800 Call-KC an Infrastructure Company

Wednesday, March 10th, 2010

Welcome to the 800 Call-KC Blog! This blog is designed to educate people on 800 Call-KC services. Because there are so many facets of being an infrastructure company, these blog posts will go into some of the details when outsourcing; call center and customer service, selecting and managing merchant services, warehouse and fulfillment processes, web hosting, design and development, database management, marketing your e-commerce store, web presence management, business process re-engineering and much more.

The individuals writing the blog articles will vary. Some authors might be new to 800 Call-KC and we are using the blog as one of the many ways we educate our new hires, others may be veterans and experts in their respective fields.  Regardless of the authors, 800 Call-KC looks forward to the conversations.  While we may not be the solution for every business, we are the solution for many.

Feel free to leave comments on future blog post topics in the following areas of expertise:

Call Center Outsourcing
Credit Card Merchant Processing Services
Order Fulfillment and Management
Internet Web Hosting Solution
Website Design and Development
E-Commerce Provider Services
Strategic Internet Marketing Services

Thank You!


816-231-4321 • 1-800-722-5554

1616 North Corrington Ave • Kansas City, Missouri 64120