Posts Tagged ‘Call Center’

Call Center

Thursday, November 1st, 2012

It is a busy time of year for 800 Call-KC’s Call Center as our Christian non-profit clientele begins their radio campaigns, raising funds thru toll free numbers for specific projects.  A key feature 800 Call-KC has offered our clients is our real-time reporting tool.  This allows our clients and / or radio stations to access their results through a personalized login and password – providing them their results to be used as motivation on the air.  Because many stations were requesting to have the report set up long term, our Engineering team implemented a new feature which allowed a single report to be set up for multiple days and even months with the detail being broken out by each day.  This has been a great feature allowing radio stations the opportunity to extend their radio campaigns beyond single days but still seeing individual day results.

 

Dawn Hampton

Account Manger

800 Call-KC

Qualities of Good Customer Service

Thursday, April 15th, 2010

“What has happened to giving good Customer Service?”

Wow! There are a lot of responses that one could give to that question!

Some people say that having good Customer Service experiences have decreased due to an overall decline or loss of good manners and etiquette in society.

While there is a connection between customer service and manners, great customer service is about a lot more than manners alone. Customer Service is more than knowing how to treat people; it’s more than being nice.

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816-231-4321 • 1-800-722-5554

1616 North Corrington Ave • Kansas City, Missouri 64120