Business Solutions
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Company History
A family-owned business since the late 1980’s, brothers Gary, Cary, and Chris Nafziger identified a significant need for quality customer service. Whether direct response marketing, emergency response, inbound sales, or variety of other customer service needs, 800 Call-KC is here to provide 24/7, professional, courteous, and prompt service to satisfy your customer’s issue.
Over the past two decades, 800 Call-KC has evolved from a basic telemarketing service provider to an ultimate business solutions provider. This all started with the foresight to build an infrastructure to ensure the availability and security of the client’s applications and data: dual network backbone, power redundancies, separate central office fiber connections, 24 hour security with monitoring system, load balancing, and internal environmental controls. We developed all of these internal systems to meet the demands of the dynamic changing business environment.
To assist our call center, our certified engineering staff furnishes the best critical data management, order taking, fulfillment, merchant and locator services available. These engineers will help develop a customized, scripted client interface, which communicates with 800 Call-KC’s database system. This allows our Customer Service Representatives to handle many customer service and/or support functions.
Our expertise in call center and customer services naturally broadened our service offering to ultimately create an entire infrastructure for businesses. Today, we offer flexible hosting solutions, e-commerce solutions, merchant processing, warehousing and product fulfillment, web design and development, and digital marketing solutions. Each of these solutions can be easily integrated and customized to meet your specific requirements. Outsourcing to 800 Call-KC provides the client the opportunity to focus on its core competencies and allows us to apply our expertise to achieve your business goals.
From the owners to the agents, the goal at 800 Call-KC is making your company a success. Contact 800 Call-KC and experience the difference.
